The privacy policy stated below applies to all of our products, website, and services. Additionally, we upload supplementary privacy notices for our privileged customers to provide comprehensive information about how we process user information.

Information We Collect and Use

We gather and use information necessary to conduct our business and provide unique financial products and services. We collect information about you through various means, including:

• Account history (transactions undertaken, payment records, account balance, and credit card usage)
• Information received from third-party sources (credit agencies, government, regulatory authorities, etc.)
• Personal financial statements, applications, and other electronic/written communications that contain your address, name, occupation, assets, income, and identification number.

Securing Your Privacy

To help protect your private data, we recommend the following:

• Properly dispose of account records.
• Use a secure browser when sending/receiving transactions online, close inactive online applications, and regularly update your virus protection.
• Never share confidential information online or via phone unless you have verified the recipient.
• Regularly check bank statements and account balances, and promptly report any discrepancies.
• If you suspect unauthorized access to your account (PIN, user ID, and password), contact us immediately.

For more information on protecting your password and other privacy measures, please review our Security Statement.

Data Integrity

We process personal data only for the purposes outlined in the bank’s privacy policy. We ensure our data collection, storage, and processing practices comply with the law. We take steps to ensure the data we collect is accurate, complete, and up-to-date. We rely on our customers to provide correct personal information.

Maintaining Customers’ Information

We affirm that safeguarding and proper usage of personal information is our primary social responsibility. We strive to ensure that consumers’ confidential data is always used and protected as required by law.

Safeguarding Customers’ Information

The bank keeps and manages your personal information, ensuring it is up-to-date and correct. We use appropriate security measures and safeguards to prevent data leaks. Prominence Bank also monitors and oversees resources deployed on the website for handling personal data.

Disclosure to Third Parties

We are bound by law to refrain from disclosing personal information to third parties without the informed consent of our customers, except when required by law. We reserve the right to update our privacy policy at any time. This could be due to changes/upgrades in information technology or other factors. We strive to work and protect customers’ private data in a secure and efficient manner. Please check this policy for updates.

Accessing and Updating Your Private Information

You can contact a Prominence Bank representative to update your private information. In some cases, a fee may be required to cover the cost of retrieving the information. Specify the desired information you want to access, and it will be updated within 7 business days. We can provide the privacy policy by mail if necessary.

We retain the right to deny access or correction of any information where not permitted by law. If your request is denied, we will provide the reason in writing.

User Communications

When you email Prominence Bank, we store all communications to address pending inquiries and improve our service structure.

Login Information

When you log into our website, our servers automatically retain information sent by your browser for every visit.

Internet Protocol Addresses

An IP address is used by electronic devices to identify and communicate with users on the network. It is unique for each device and is used for security purposes to monitor login activity.

Account Aggregation

This feature compiles necessary information about our users from various locations on a single platform. To use this service, account aggregation providers need your login information and passcode. Ensure the service provider has adequate security and privacy measures in place. If you terminate your relationship with the provider, change your passcode and other information immediately to prevent misuse.

Cookies

Cookies are small text files sent by the web server and saved on your computer's hard drive. They are used for personalization and to recognize your computer. Cookies are vital for internet banking.

Contact Us

If you need any help or have any questions about our privacy policy, please feel free to contact us. We will respond within 1-2 business days.